Answers to questions about shopping, orders, delivery and payment
Here you will find the answers to your questions about shopping on our site, your order, delivery and payment options. For wholesale, press and general enquiries please email email@example.com.
What size am I?
Currently all our women’s accessories are one size, except our socks which are a size UK 4-7. Specific product information is available on each product page.
I am unsure about the colour of an item?
Shopping and payment
How do I place an order?
Do I need to open an account to order goods?
How do I know when my order has been received?
What do I do if there is a problem with my order?
What payment methods do you accept?
Can I order from overseas?
Can I add an item to my order after I have placed my order?
Why has my card been declined?
My order is missing an item or contains an incorrect item, what should I do?
My order did not go through but I think you have charged me?
How secure is your website?
How do I know it is safe to shop with you?
Is my personal information kept private?
How and when will my purchases be delivered?
How much does shipping cost?
Delivery to the EU: £13.00
Delivery to Rest of World: £20.00